Founded in 2005, Group is a UK-based bank management, recoveries management, and business process outsourcing company operating in both the B2C markets together in Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' needs and delivering innovative solutions which help establish victory for them and for their customers.
Widely considered a leader in regards to creation and the usage of new technologies has established itself as a market leader whilst preserving its independence from bigger less agile competitors. Considering that the businesses launch back into 2008 and its team have won lots of high profile industry awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, in addition to being recognised for innovative use of technologies is to date the sole DCA to have won both best customer and best commercial DCA.
Broad sector appeal, works with an assortment of customers from a number of different businesses including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly throughout these sectors due to our advanced on grooming procedures that are intended to facilitate a detailed understanding of our clients business prior to beginning work with them.
When you operate with nothing is taken for granted, we all take the opportunity to get to understand you and your clients, the approach we invent for you is particular to your company needs and evolves together with our partnership.
Customer support, has consistently worked with the belief that irrespective of the present situation a client finds themselves dealing with, which they may be and will always remain a valued client of their customers, this ethos means that functions with its customers across a selection of debt kinds and age. In addition to working with clients on late arrears and elderly debt balances also works with lots of clients at very early stage arrears, frequently at a white label capacity carrying and representing the brand name of a number of the UK's biggest names.
Investing in our people, we're a professional services company working to a very large set of criteria that are governed by the Financial Conduct Authority, also as part of the highly regarded try this website Credit Services Association we are committed to ensuring that all our people work into the very highest of standards. Development and training play an integral part in the working lives of all employees at all levels, Training doesn't finish once induction is finished but is present during the working atmosphere.
Quality assurance plays a key function in all we do ; QA rolls all elements of our company and is coated The State of Debt Collection 2018: Industry Statistics, Trends ... with our three line of defence and backed up via our very own internal audit group and separate compliance functions.
Groups senior management team consists of a number of the most experienced and well recognized professionals in the market, with over a 150 years joint experience in the realm of financials.